GlobeTax Service Desk

Click here to view our Frequently Asked Questions

Privacy Policy

  1. GlobeTax Service Desk
  2. ESP Service Desk

ESP Service Desk

Please select a category below to get started.

  • Claims

    Have a question about submitting or cancelling claims?

  • Vouchers

    Would you like to submit a Voucher Request?

  • Documentation

    Have a question about submitting documents?

  • Payments

    Have a question about a payment?

  • Reports

    Have a question about reports?

  • Website Issue

    Having an issue with our website?

  • Email Domain Authorization

    Need to add your email domain to register for ESP?

  • General Request

    Submit a general request.

Powered by Jira Service Management
{"xsrfToken":"05d8f5c446e42737160ee57dfeb9af12afba8de6_lout","branding":{"id":"11","key":"esp","name":"ESP Service Desk","portalBaseUrl":"/servicedesk/customer/portal/11","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/11/25","theme":{"headerBGColor":"#fcfeff","headerLinkColor":"#292929","headerLinkHoverColor":"#732f64","headerLinkHoverBGColor":"#732f64","headerBadgeColor":"#732f64"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/aaae77f1-f694-4fe6-be53-1ddd7a85ab57/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZDEzNmNmOC0zZmI3LTRjMzQtYmUzZC0yOTQwYzdmOTZiY2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFhYWU3N2YxLWY2OTQtNGZlNi1iZTUzLTFkZGQ3YTg1YWI1NyI6WyJyZWFkIl19LCJleHAiOjE3NTA1NDE2MDMsIm5iZiI6MTc1MDU0MTAwM30.Y7tHhtM6PHA65da55406aX6Hj2r8fYEklJ20Tt1mhP0&client=ad136cf8-3fb7-4c34-be3d-2940c7f96bcf&mode=fit","logoId":"aaae77f1-f694-4fe6-be53-1ddd7a85ab57","isLogoAvailable":true,"helpCenterTitle":"Welcome to GlobeTax Service Desk","sharedPortalName":"GlobeTax Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to GlobeTax Service Desk","sharedPortalName":"GlobeTax Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#005c82","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/063f3170-3c8e-4f82-97fe-a70d4da1de39/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZDEzNmNmOC0zZmI3LTRjMzQtYmUzZC0yOTQwYzdmOTZiY2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA2M2YzMTcwLTNjOGUtNGY4Mi05N2ZlLWE3MGQ0ZGExZGUzOSI6WyJyZWFkIl19LCJleHAiOjE3NTA1NDE2MDMsIm5iZiI6MTc1MDU0MTAwM30.dckZgAARAujxfq0hII-Vg_gZaMGXvXkiVlcsFaYpFjY&client=ad136cf8-3fb7-4c34-be3d-2940c7f96bcf&height=300&mode=fit","bannerMediaApiFileId":"063f3170-3c8e-4f82-97fe-a70d4da1de39","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"11","key":"esp","projectId":10010,"serviceDeskId":11,"name":"ESP Service Desk","description":"<p>Please select a category below to get started.</p>","portalBaseUrl":"/servicedesk/customer/portal/11","reqTypes":[{"id":"161","name":"Claims","descriptionHtml":"","callToAction":"Claims","introHtml":"<p>Have a question about submitting or cancelling claims?</p>","icon":10626,"iconUrl":"https://globetax.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10626","groups":[43],"key":""},{"id":"162","name":"Documentation","descriptionHtml":"","callToAction":"Documentation","introHtml":"<p>Have a question about submitting documents?</p>","icon":10628,"iconUrl":"https://globetax.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10628","groups":[43],"key":""},{"id":"160","name":"Email Domain Authorization","descriptionHtml":"","callToAction":"Email Domain Authorization","introHtml":"<p>Need to add your email domain to register for ESP?</p>","icon":10625,"iconUrl":"https://globetax.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10625","groups":[43],"key":""},{"id":"203","name":"General Request","descriptionHtml":"","callToAction":"General Request","introHtml":"<p>Submit a general request.</p>","icon":10629,"iconUrl":"https://globetax.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10629","groups":[43],"key":""},{"id":"163","name":"Payments","descriptionHtml":"","callToAction":"Payments","introHtml":"<p>Have a question about a payment?</p>","icon":10630,"iconUrl":"https://globetax.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10630","groups":[43],"key":""},{"id":"168","name":"Reports","descriptionHtml":"","callToAction":"Reports","introHtml":"<p>Have a question about reports?</p>","icon":10631,"iconUrl":"https://globetax.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10631","groups":[43],"key":""},{"id":"241","name":"Vouchers","descriptionHtml":"","callToAction":"Vouchers","introHtml":"<p>Would you like to submit a Voucher Request?</p>","icon":10632,"iconUrl":"https://globetax.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10632","groups":[43],"key":""},{"id":"202","name":"Website Issue","descriptionHtml":"","callToAction":"Website Issue","introHtml":"<p>Having an issue with our website?</p>","icon":10633,"iconUrl":"https://globetax.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10633","groups":[43],"key":""},{"id":"164","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10634,"iconUrl":"https://globetax.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10634","groups":[],"key":""}],"reqGroups":[{"id":43,"name":"General"}],"orderMapping":{"43":[161,241,162,163,168,202,160,203]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"eb0a52eb-5a72-3f82-9b6f-6e5e26fee025","appLinkName":"System Confluence","appLinkUrl":"https://globetax.atlassian.net/wiki","spaceKey":"ESP","spaceName":"ESP Help Desk","spaceUrl":"https://globetax.atlassian.net/wiki/spaces/ESP","isServer":false},"labels":[],"projectKey":"ESP","serviceDeskId":11,"kbLinkDomainURLs":["https://globetax.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":11,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ESP","userLanguageHeader":"","userLanguageMessageWiki":"<p><a href=\"https://espsupport.globetax.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Click here to view our Frequently Asked Questions</a></p>\n<p><a href=\"https://espsupport.globetax.com/privacy-policy/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Privacy Policy</a></p>","defaultLanguageHeader":"","defaultLanguageMessage":"[Click here to view our Frequently Asked Questions|https://espsupport.globetax.com/]\n\n[Privacy Policy|https://espsupport.globetax.com/privacy-policy/]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZDEzNmNmOC0zZmI3LTRjMzQtYmUzZC0yOTQwYzdmOTZiY2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTA1NDIyMDMsIm5iZiI6MTc1MDU0MTAwM30.Sde650hO60lb0k0cwbcFNZL2-UtNo2uTRXFC9HcMppE","targetCollection":"upload-project-10010","endpointUrl":"https://api.media.atlassian.com","clientId":"ad136cf8-3fb7-4c34-be3d-2940c7f96bcf","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"GlobeTax Service Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://globetax.atlassian.net/wiki","kbLinkDomainURLs":["https://globetax.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=globetax","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"05d8f5c446e42737160ee57dfeb9af12afba8de6_lout","baseUrl":"https://globetax.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://globetax.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"ad136cf8-3fb7-4c34-be3d-2940c7f96bcf","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"e2b676fa706c45e293607b6a74f60f5c","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}